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    Privacy Policy

    This privacy policy explains how ignition labs s. r. o. processes your personal data when you use our website and communicate with us. Processing takes place in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR) and Act No. 18/2018 Coll. on the Protection of Personal Data.

    This is an English translation for your convenience. The Slovak version of this document is legally binding and available here.

    1. Data Controller

    The controller of your personal data is:

    ignition labs s. r. o.

    Registered office: Farbiarska 53/29, 064 01 Stará Ľubovňa

    Company ID (IČO): 57 723 711

    Tax ID (DIČ): 2122975558

    Registered with: District Court Prešov, Section: Sro, File No.: 48509/P

    Email: info@ignition.sk

    Phone: 0914 600 810

    (hereinafter the "Controller")

    2. Purposes and Legal Bases of Processing

    We process your personal data for the following purposes:

    A) Communication and provision of services

    Purpose: Handling inquiries from the contact form, email communication, preparing price quotes and entering into contracts.

    Legal basis: Performance of a contract or steps taken prior to entering into a contract (Art. 6(1)(b) GDPR).

    B) Marketing and traffic analysis (Cookies)

    Purpose: Monitoring website traffic, analyzing user behavior and targeting online advertising (Google Analytics, Facebook Pixel).

    Legal basis: Your consent (Art. 6(1)(a) GDPR), granted via the cookie banner.

    C) Fulfilling legal obligations

    Purpose: Maintaining accounting and tax records (in case services are ordered).

    Legal basis: Compliance with a legal obligation (Art. 6(1)(c) GDPR).

    3. Scope of Data Processed

    We process the following categories of data:

    • Identification and contact data: Name, surname, email address, phone number (if provided).
    • Content of communication: Information provided in the message or contact form.
    • Technical data and online identifiers: IP address, cookies, device and browser data, traffic source and campaign parameters (via our own Umami analytics server in the EU and via Microsoft Clarity, only with your consent).

    4. Recipients of Personal Data

    We disclose your personal data only to the extent necessary to the following categories of recipients (our processors):

    • Web hosting and server service providers.
    • IT support and software tool providers.
    • Analytics tool provider (Microsoft Ireland Operations Limited – Microsoft Clarity). We operate Umami ourselves. Its data is stored in our own database hosted by DigitalOcean in the EU; data transfer between the browser and the server is handled by Cloudflare.
    • External accounting office (in case of invoicing).
    • Public authorities (where required by law).

    5. Transfer of Data to Third Countries

    In connection with the use of Microsoft Clarity, certain data (e.g. IP address, cookies, browser data) may be transferred to servers in the United States of America (USA). These companies have adopted measures to ensure data protection in accordance with GDPR, using Standard Contractual Clauses or the Data Privacy Framework.

    6. Cookies

    Our website uses cookies:

    Necessary (Technical): Required for the website to function properly. No consent is required for their use.

    Analytics – our own Umami server (EU): We measure traffic with Umami, which we operate ourselves (analytics.ignition.sk); data is stored in our own database hosted by DigitalOcean in the EU and data transfer is handled by Cloudflare. Analytics data is kept for 12 months and private backups for 7 days (at most 13 months in total). Umami uses no analytics cookies. The purpose is visit counts, traffic sources, marketing campaigns (utm_source, utm_medium, utm_campaign, utm_content, utm_term parameters) and the path towards the contact form. We measure only with your consent and never send names, emails, phone numbers, form content or personal identifiers.

    Analytics – Microsoft Clarity: Shows us anonymously how the site is used (e.g. clicks and scroll depth). It starts only after your consent (consent mode with analytics storage granted and advertising storage denied). We do not send names, emails, phone numbers or form content to it.

    Traffic source data: With consent we store the traffic source and campaign in browser storage for a single visit (sessionStorage, max 24 hours). We attach this to your inquiry so we know how you found us. If you decline, nothing is stored and no measurement starts.

    Advertising cookies: We use no advertising or profiling cookies. You can change or withdraw consent at any time via the "Cookie Settings" link in the footer; withdrawing stops measurement immediately and clears the stored traffic source.

    7. Data Retention Period

    We keep personal data only for as long as necessary to achieve the purpose:

    • Communication: For the duration of handling the request, up to 3 years from the last contact (to protect legal claims).
    • Accounting documents: 10 years (pursuant to the Accounting Act).
    • Marketing cookies: According to the lifetime of specific cookies (typically 13 to 24 months), or until consent is withdrawn.

    8. Your Rights

    As a data subject, you have the right to:

    • Request access to your personal data.
    • Have inaccurate or incomplete data corrected.
    • Have data erased ("right to be forgotten") once the purpose of processing has ceased.
    • Restrict the processing of data.
    • Data portability.
    • Withdraw consent given (e.g. for cookies).
    • Object to processing based on legitimate interest.
    • Lodge a complaint with the supervisory authority, which is the Office for Personal Data Protection of the Slovak Republic (Hraničná 12, 820 07 Bratislava).

    9. Data Security

    We have adopted appropriate technical and organizational measures to protect your data against loss, destruction or unauthorized access. Communication between your device and our website is encrypted (SSL protocol).

    10. Contact

    If you have any questions regarding the processing of personal data, you can contact us at: info@ignition.sk or by phone at 0914 600 810.

    This privacy policy is valid and effective as of January 1, 2025.

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